PRIVACY POLICY

Company information

Rivium Homes Limited is a private limited company registered in England and Wales (Company number 15524286). Our registered office is 3rd Floor, 114a Cromwell Road, Kensington, London, SW7 4AG. For enquiries about this policy or your personal data, please contact our data protection representative at team@rivium.co.uk or +44 (0)7903 736548.

Information we collect

We collect personal data necessary to provide our services as bespoke property development and luxury residential developers in the UK, to manage enquiries, and to improve our website and marketing communications. The categories of personal data we process include:

• Identity and contact details: name, email address, phone number, postal address.
  
  
• Transactional and project information: details of property enquiries, development preferences, project requirements, budgeting and proposal records.
  
  
• Technical and usage data: IP address, device type, browser, operating system, pages viewed, referral source and other analytics data collected when you visit our website.
  
  
• Marketing and communications preferences: whether you wish to receive newsletters, offers, and event invitations.

How we collect information

We obtain personal data in the following ways:

• Direct interactions: when you contact us by phone, email, post, or complete forms on our website, for example to request information about bespoke property development or to arrange a consultation.
  
  
• Automated technologies: when you use our website, cookies and similar technologies collect technical and usage information (see Cookies & tracking below).
  
  
• Third parties: where you consent to introductions from partners, or where we receive professional contact details from agents, legal advisers, or suppliers while pursuing a development project.

Website enquiries

When you submit an enquiry via our website, we use the information you provide to respond to your request, and to manage any follow-up communications. We will only use your details for marketing if you have explicitly consented to receive such communications.

Marketing communications

We may contact you by email, telephone or post about relevant services where you have opted in to receive marketing. You may opt out or change your preferences at any time by using the unsubscribe link in emails, contacting team@rivium.co.uk, or calling +44 (0)7903 736548. We will respect your marketing preferences and will not send marketing communications if you have opted out.

Cookies & tracking

We use cookies and similar tracking technologies to improve website performance, personalise content, and measure marketing effectiveness. Typical categories include:

• Strictly necessary cookies: required for site functionality and secure access.
  
  
• Performance and analytics cookies: help us understand website usage and improve user experience.
  
  
• Functional cookies: remember choices you make (for example contact preferences).
  
  
• Advertising and marketing cookies: used to deliver relevant advertising and measure campaigns.
  
  You can manage cookie preferences via your browser settings and any cookie banner provided on the website. Disabling certain cookies may affect website functionality.
  
  

Analytics

We use analytics tools to monitor website traffic, user behaviour and referral sources so we can optimise our content. These tools collect aggregated and pseudonymised data; where analytics capture personal data, we ensure processing is limited and secured. Third-party analytics providers process data on our behalf in accordance with their terms and our instructions.

Legal basis for processing



• Under UK GDPR, we rely on one or more legal basis to process personal data:
  
  
• Contractual necessity: where processing is necessary to take steps prior to entering into a contract (for example preparing a proposal for bespoke property development).
  
  
• Legitimate interests: for business administration, responding to enquiries, improving our website, managing customer relationships, protecting our legal rights, and direct marketing where appropriate. Our legitimate interests are balanced against your rights and freedoms.
  
  
• Consent: where you have given clear consent (for example subscribing to marketing or consenting to non-essential cookies).
  
  

Data sharing

We may share personal data with carefully selected third parties to enable us to deliver services and manage projects. Recipients include:

• Professional advisors and suppliers: 
  
  
• Architects.
  
  
• Surveyors.
  
  
• Engineers.
  
  
• Legal advisers.
  
  
• Lenders.
  
  
• Contractors.
  
  
• Estate Agents.
  
  
• Service providers: IT and hosting providers, CRM and marketing platforms, analytics providers and other processors acting on our instructions.

Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. Typical retention periods:

• Enquiry and contact form data: retained for up to 3 years from last contact unless a longer period is needed for a specific project or legitimate business reason.
  
  
• Marketing consent and preferences: retained until you withdraw consent or opt out.

Your rights (UK GDPR)

You have the following rights regarding your personal data, subject to any legal exemptions:

• Right to access: request a copy of personal data we hold about you.
  
  
• Right to rectification: ask us to correct inaccurate or incomplete data.
  
  
• Right to erasure: request deletion where processing is no longer necessary or where you withdraw consent (subject to legal requirements).
  
  
• Right to restrict processing: request restriction of use in certain circumstances.
  
  
• Right to data portability: request a machine-readable copy of data you provided to us.
  
  
• Right to object: object to processing based on legitimate interests or for direct marketing.
  
  
• Right to withdraw consent: where processing is based on consent, you can withdraw at any time without affecting processing before withdrawal.
  
  
• To exercise any right, please contact team@rivium.co.uk or write to our registered office. We will respond within one month, or longer if necessary under the law, and will notify you if we need to extend the timeframe. If you remain unhappy you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Security measures

We implement technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, encryption where appropriate, secure hosting environments, regular security reviews, and data minimisation practices. We limit access to personal data to employees and processors who need it to perform their duties.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our services, legal requirements, or how we handle personal data. We will review this Privacy Notice at least once every 12 months to make sure it remains accurate and up to date. Any changes we make will be posted on this page, and where appropriate, we may notify you by other reasonable means.